Refund Policy

Returns & Refunds | Secret Whisper | Hassle-Free Lingerie Exchanges

Not satisfied with your order? Read Secret Whisper's easy return and refund policy. Shop 

✅ Returns:
You can return unworn, unwashed items (with original tags) within 14 days of receiving your order.

✅ Exchanges:
Need a different size or style? We’re happy to help! Exchange requests must also be made within 14 days.

✅ Non-Returnable Items:
For hygiene reasons, intimate items like panties, thongs, bodysuits, and final sale items cannot be returned or exchanged.

✅ How to Start a Return or Exchange:

• Email with your order number and reason.
  
  

• Our customer care team will guide you through the next steps.
  
  

Please note:

• Return shipping costs are the customer’s responsibility unless the item is defective.
  
  

• Refunds are processed within 7–10 business days after we receive the return, back to your original payment method.
  
  

We want you to feel confident every time you buy lingerie online with Secret Whisper.